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Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com.
The Senior Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synack.
You will leverage your customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as the trusted advisor, you will be responsible to define and measure the customer’s desired business outcomes, success criteria, and confirm the value realization as you manage the post-sale customer journey. You have experience developing and implementing success plans for your book of business, consistently tracking customer satisfaction and loyalty, retention, and expansion potential.
The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy. Candidates must have experience working with Federal or DoD customers in order to be considered.
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Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ , Veterans, Disabilities, and Age. Synack welcomes you!
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This position has responsibility to ensure Synack’s security and privacy posture is maintained.
$150,000 - $200,000 Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits.
For more details about our benefits, please see here. Then for the Employer code, enter: synack
Full Time
IT Outsourcing & Consulting
$106k-148k (estimate)
07/12/2024
10/12/2024
synack.com
REDWOOD CITY, CA
100 - 200
2013
Private
JAY KAPLAN
$10M - $50M
IT Outsourcing & Consulting
Synack is a crowdsourced security testing platform that offers penetration testing and vulnerability assessment solutions for businesses.