24 Call Center Representative Jobs in Cincinnati, OH
Synchro Speak is Hiring a Call Center Representative Near Cincinnati, OH
Job Description
Job Summary: The Call Center Representative will handle inbound and outbound calls, providing customers with information, resolving issues, and ensuring a seamless customer experience. This role demands excellent communication skills and the ability to work efficiently in a fast-paced environment.
Salary range:
$18.00 - $28.00 per hour
- Respond to customer inquiries via phone.
- Provide product and service information.
- Troubleshoot customer issues and escalate when necessary.
- Accurately document all customer interactions in the CRM.
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively under pressure.
- Familiarity with customer relationship management (CRM) systems is preferred.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Health, dental, and vision insurance.
- Paid time off (vacation, sick leave, and holidays).
- 401(k) retirement plan with company match.
- Professional development opportunities.
Job Summary
Full Time
$44k-55k (estimate)
09/09/2024
09/25/2024
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
