Job Title: Scheduling Specialist

Reports to: Clinic Manager

Shift Details: M-F 8:30am - 5:00pm

Key Responsibilities:

• Coordinate and schedule patient appointments for a variety of imaging services, including MRI and X-rays.
• Ensure accuracy in scheduling, taking into consideration the type of imaging, patient needs, and equipment availability.
• Communicate with patients to collect necessary information, explain preparation instructions, and confirm appointments.
• Address patient inquiries, concerns, and reschedule appointments as needed.
• Verify patient insurance information to determine coverage for imaging services.
• Communicate coverage details, copayments, and any out-of-pocket expenses to patients during scheduling.
• Coordinate with manager, radiologic technologists, physicians, and other clinical staff to optimize the scheduling of imaging procedures.
• Ensure that scheduling aligns with clinic protocols and patient care priorities.
• Utilize the electronic health records (EHR) system to input and update patient information, appointment details, and insurance verification status.
• Maintain accurate and up-to-date records.
• Implement and manage appointment reminder systems, contacting patients via phone, email, or other designated communication channels to confirm upcoming appointments.
• Work collaboratively with other administrative staff to optimize the overall workflow of the imaging clinic.
• Identify opportunities for process improvement in scheduling procedures.
• Provide exceptional customer service to patients, ensuring a positive experience from scheduling through the completion of imaging procedures.
• Address and resolve scheduling-related issues promptly.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Proven experience in medical office scheduling or a similar administrative role.
• Familiarity with medical terminology and scheduling software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Clear and effective verbal and written communication skills to interact with patients, internal staff, and healthcare providers.
• Strong customer service skills, including the ability to remain professional and courteous while addressing patient inquiries and concerns.

Physical Requirements:

• Ability to move within the office environment to access files, office equipment, and workstations.
• Normal or corrected-to-normal vision to read and analyze documents, appointment schedules, and electronic health records.
• Sufficient hearing ability to engage in verbal communication during phone conversations and in-person interactions.
• Adequate manual dexterity to operate standard office equipment, including computers, phones, and scheduling software.
• Extended periods of sitting may be required for administrative tasks, data entry, and communication.
• Ability to handle the pressure of a fast-paced healthcare environment, particularly during peak scheduling times or when addressing patient concerns.