What You’ll Accomplish as an AVP, Operations Servicing Leader:

You will have full supervisory responsibilities of the Servicing and Customer Service teams, contributing to the motivation/development of team through professional leadership. These teams are responsible for the research and customer service for unsecured revolving and secured installment loans. In addition to responding to inquiries from clients regarding loan packages. In this position, you would have direct impact by ensuring the quality of the task/services/information and build partnerships with key stakeholders at various levels.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do:

Champion Customers: Lead a team of frontline managers and associates to achieve active and future business measures that support the customer needs.

Act as Owners: Lead projects that have an impact on our business results and loan funding experience as well as proactively exploring new opportunities to improve processes and ability to identify/provide root causes

Relate and Inspire: Act as the intermediary between client partners to encourage engagement with all process owners.

Elevate Every Day: Reach exceptional heights utilizing teamwork, confidence and motivation to transform your teams’ process into value added results for customers and our business.

• Provide coaching and development to frontline Dealer Funding and Customer Service Leaders

• Responsible for successful achievement of organizational goals associated with servicing, employee culture, and compliance

• Effectively foster collaboration across all operations functional business units and portfolios, including collaboration on backline/research and client fraud/risk situations impacting clients and/or applicants

• Coordinate multiple priorities & demonstrate ability to follow through on projects to completion

• Strategic thinking to find creative ways to improve dealer satisfaction

• Ensure compliance with operational instructions as well as state & federal regulations

• L3 Process support for Servicing

• Drive process and productivity improvements within the department

• Responsible for presenting department level status and/or initiatives to other business functions & Sr. Leadership

• Assist VP & HR with the coordination of hiring and staffing needs

• Lead cross functional projects aimed at improving the dealer experience and operational productivity

• Ability to be accessible on weekends to support manager rotation coverage, evenings and holidays

• Perform other duties and/or special projects as assigned

Experiences you will need to succeed:

• Bachelor’s degree with a minimum of 2 years’ experience in a financial service, operations, customer service setting or a minimum of 4 years’ experience financial service, collection, operations or customer service setting

• Minimum of 5 years' management experience

Skills you have that will delight us:

• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously – tell us about a project you’re most proud of

• Strong analytic and time management skills –we’d love to hear about how you juggle competing priorities

• Demonstrated ability to lead multiple initiatives & achieve performance goals in a high volume environment

• Outstanding leadership & interpersonal skills to support a high-performance, high-satisfaction employee culture

• Flexibility to lead in a virtual environment that fosters engagement both virtual and in person

• Previous experience in a technology setting for example, data gathering information from web portals, analyze it, suggest process improvements, and suggest ways to automate processes

• Ability to manage work and resources across functions & hubs

• Ability to influence upwards and across boundaries

• Strong process leadership skills demonstrated through previous project management and process improvement initiatives

• Strong interpersonal and oral/written communication skills

• Open to occasional business travel

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.