Job Description:

Role Summary/Purpose:

The principal responsibility of the Relationship Manager will be to partner with the GM, Client Leaders & Cross Functional teams to drive organic sales growth for contractual partners Abt, ABC Warehouse, Kanes, Haynes, & Morris in the Home Furnishings market.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Ensure program performance & sales goals are met.

• Partners with GM and Client Leaders to execute overall strategy & portfolio dynamics to develop and support growth strategies and action plans.

• Assures all contractual obligations are being met.

• Ability to leverage various channels to influence retail partner to achieve growth goals.

• Channels include, but aren’t limited to phone, face to face meeting, partner events such as private weekend sales, sales award dinners, charity golf events, webinars, email and newsletters. Candidate must be willing to work several weekends.

• Help maintain competitive information and optimize how we differentiate vs. the competition.

• Ability to work effectively in a highly cross functional environment with other departments such as Marketing, IT, Risk, Analytics, Legal, Compliance, Field Sales Managers, Operations & Training to support business objectives.

• Proactively identify areas of opportunity to develop & improve client relationships as well as sell the value of our business services (Synchrony Connect).

• Coordinate portfolio performance reviews w/ client.

• Provide value added analysis & reporting to client to evaluate & drive program performance.

• Work with Merchant Experience Sales Support team to resolve day-to-day escalated/ad hoc client and sales requests.

• Continually promote and apply Synchrony Financial Values, acting as a role model for integrity.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree or 4 years of equivalent work experience.

• 2 years’ experience in sales and/or marketing roles managing or running a consumer finance or PLCC program or portfolio either from bank or retailer side of business.

• 2 years’ experience in either client management or retail management.

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Strong sales, marketing, creative and analytical skills. SFDC reporting skills would be

• Proven ability to influence corporate decision makers, strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Proven ability to work remotely and independently.

• Demonstrated ability to leverage the Dimension of Professional Selling model to identify client gaps and successfully sell in Synchrony solutions to achieve the Preferred Position.

• Ability to work efficiently within our CRM solution to manage the relationship, drive, and document progress towards growth initiatives, analyze client performance and create client facing presentations for performance reviews.

• Ability to conduct in-depth sales presentations, including product demonstrations that highlight key benefits, ROI and the value of our solutions and services.

• Organizational skills and effective time management to succeed in a fast-paced environment.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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