Job Description:

Role Summary/Purpose:

Reporting to the SVP, Home Core Leader, Home & Auto Platform, the General Manager is responsible for leading and managing all aspects of the client relationship and performance. The role of the General Manager is to effectively grow the portfolio, increase assets/accounts, profitably execute growth initiatives, introduce additional products and lead SYF's cross-functional team. The General Manager will have direct P&L responsibility and will be expected to drive portfolio pricing, contract renewal and daily program administrative duties.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Direct P&L responsibility for a PLCC and Dual Card portfolio within the Home & Auto Platform.

• Partner with cross-functional team in the development and implementation of key strategies required to drive market penetration and growth in assigned market segments.

• Develop and maintain excellent working relationship with client groups and all key stakeholders, including key industry influencers

• Understand portfolio dynamics to develop, support and implement key business strategies

• Own and drive overall portfolio financial performance as well as key growth metrics

• Own and drive new product and capabilities for the client, and position Synchrony’s innovative brand.

• Lead the cross-functional client team in supporting the client as well as achieving key deliverables.

• Understand and deliver on key client metrics

• Develop and execute detailed client growth strategies.

• Develop and support all existing client incentives and integrate card performance.

• Drive execution of a comprehensive sales effectiveness rigor needed to execute detailed growth strategies.

• Work closely with client operations teams to develop/implement training initiatives as needed

• Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements

• Drive professional development, mentoring and coaching of direct reports and functional support teams.

• Lead contract administration, deal renewal and economic negotiations.

• Support business-wide initiatives as needed

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree or 7 years of work experience in the Financial services field.

• Minimum of 5 years of client management experience or retail card experience.

• Minimum of 5 years’ project management experience.

• Minimum of 3 years leadership/team building experience with a solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary less fashion.

• Minimum of 3 years marketing experience (Co-brand marketing experience a plus)

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Demonstrated clear thinker with a proven track of being able to develop, articulate and execute a clear growth oriented vision and strategy

• Strong marketing, creative and analytic skills

• eCommerce, and Payment Industry experience

• Home Furnishings Industry experience a plus

• Dual Card/Co-Branded cards experience a plus

• Experience with Rewards based Loyalty Programs a plus

• Proven ability to influence corporate decision makers; strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Excellent written and verbal business presentation and communication skills

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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