1 IT Specialist Job in Princeton, NJ
Syneos Health is Hiring an IT Specialist Near Princeton, NJ
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHEREWhy Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
- Serve as incident coordinator with central IT teams for location service request for hardware and software operationally related and leading to the resolution efficiently in a timely manner.
- Serve as IT escalation point for location service request hardware and software.
- Develops and expands writing and customer relationship skills, to work in tandem following the rhythm of operational activities and readiness.
- Assists with content for the Knowledge Base participate into resolution strategy with L2 and Business Technology application Owners.
- Serve as second-level support in area of application support specialization in collaboration with BT Application Owner.
- Responds to incoming service requests via telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner.
- Ability to recognize priority and business impact on actions and requests.
- Uses the prescribed workflow tool(s) to track 100% of all customer contacts, research questions and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/ Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions.
- Provides feedback to the IT Service Management group on ways to improve efficiencies for end-user support.
- Provide support for the division's applications as well as a first-level computer support to users including guidance to users on usage of the specialized application and relay to L2 when require.
- Installs packaged software, and provides support for dedicated applications related to the operational activities.
- Serves as Technical SME in one or more projects/implementation work as requested and assigned.
- Analyzes internal customers’ needs and helps guide and recommend on existing Syneos solutions.
- Identify, investigate and contribute to improvement opportunities to achieve optimal service delivery.
- Escalates issues to the appropriate team members as required or necessary.
- Meeting service-level expectations set by the supervisor and by the business.
- Collaborates with other IT support groups and other business groups to fulfill operational requests and issues.
- Participates in development of training plan by using internal and external resources for career development and business support purposes. Maintains current knowledge of technology trends.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
- 1 years of relevant application support experience
- Understanding of current and emerging technologies
- Effective verbal and written communication in French and English
- (DEC) 3 years in computer sciences or equivalent education and experience.
- Awareness of incident and request management, within an IT Service Management role.
- Strong attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
- Must be a self-starter and be willing to take accountability for projects, problems and issues.
- Relevant certifications preferred such as Agile, Scrum and any other relevant certification.
- Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
- Demonstrated experience working within an enterprise level IT organization strongly preferred.
Job Summary
Full Time
Wholesale
$82k-101k (estimate)
07/31/2024
09/20/2024
syneoshealth.com
TOTOWA, NJ
15,000 - 50,000
1999
Public
ADAM GIOUIA
$3B - $5B
Wholesale
Related Companies
About Syneos Health
Syneos Health is a contract research organization that provides clinical research, trails and analytics solutions for the life science sector.
The job skills required for IT Specialist include Computer Science, IT Support, Initiative, Written Communication, Attention to Detail, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Specialist. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Specialist job description and responsibilities
IT Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
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IT Specialists offer a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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IT Specialists typically understand how computer hardware and software work together and understand advanced troubleshooting methods.
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An IT specialist generally provide their services for companies regarding software, hardware, and databases.
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An IT Specialist also offer support over the phone or through remote system support software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Specialist jobs
Obtain Entry-Level Work (Timelines Vary).
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Pursue Vendor-Specific Certifications (Timelines Vary).
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Earn a Master’s Degree (Optional, Two Years).
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Accurately diagnose problems and deliver solutions, either through knowledge or research.
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Consider Earning a Master’s Degree.
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Step 3: View the best colleges and universities for IT Specialist.
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