Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.

System Support Center Operations Responsibilities:

Day to day monitoring of the primary SCADA and ancillary systems for health and availability

Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel

Notification to key customers for the coordination of system outages and events that may impact other critical systems.

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Thoroughly track and document cases to completion with the help of Department personnel

Adhere to all Electronic and Physical access policies

Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Systems Support Center Operations Requirements:

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.

The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

Ability to follow and properly apply both Change Management processes and knowledge-based procedures

Working knowledge of Windows based operating systems preferred

Working knowledge of AIX or other UNIX based operating systems preferred

Working knowledge of distributed computer networks is a plus.

Ability to build and maintain relationships with key customers

Ability to work nights, weekends, and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

The hourly pay rate range for this position is $25.00 to $32.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For immediate consideration, please forward your resume to ccollett@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at ccollett@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com