34 Software Support Specialist Jobs in Fort Lauderdale, FL
Synergistix. is Hiring a Software Support Specialist Near Fort Lauderdale, FL
Company OverviewSince the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.
Why Join Us?We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.
Position SummaryThe Software Support Specialist will provide exceptional customer service and technical support for sales force automation applications and services. The primary responsibility for this position is to provide technical support via phone, chat or email.
Essential Duties & Responsibilities
- Provide in-depth support via phone, chat, email or remote session for our Synergistix suite of products, services and supported platforms.
- Provide hardware and software support on laptops, tablets and mobile devices.
- Proactively maintain communications with callers through the analysis and resolution process.
- Provide daily follow-up to ensure customer satisfaction.
- Track “Open Tickets” and keep ticket histories current and complete.
- Perform outlined troubleshooting and information gathering prior to call escalation.
- Complete company/client reports on a weekly and monthly basis.
- Monitor all customer support calls in the call tracking system, return calls from customers, as well as enter new problems or requests into the call-tracking database on a daily basis.
- Create technical documentation and offer suggestions for inclusion in department Knowledge Base.
- Perform other duties and/or special projects as assigned.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Must adhere to shift start and end times.
- Compliance with all personnel policies.
- Bachelor’s in Computer Science, Information Technology or related field strongly desired. Proven work experience will be considered in lieu of degree.
- Microsoft Certified Professional certification a plus.
- 2 years of technical support experience including extensive support experience in a Windows environments strongly preferred.
- Experience providing software support and ability to troubleshoot hardware issues.
- Experience with customer relationship management (CRM) tools and ticketing systems.
- Ability to effectively communicate with users of varying technical abilities.
- Ability to perform problem diagnosis for end users with varying degrees of technical understanding.
- Ability to troubleshoot software, printer, MS Office applications, FTP and network connectivity issues.
- Experience in supporting mobile applications such as Android or IOS a plus.
- Basic knowledge of SQL queries a plus.
- Knowledge of basic programming fundamentals a plus (i.e. programming languages, debugging techniques, etc.)
- Excellent customer service skills required.
- Strong organizational, verbal, written and inter-group collaborative skills a must.
- Ability to prioritize issues and respond accordingly.
- Strong analytical and problem solving abilities.
- Demonstrated ability to work individually as well as part of a team.
- Self-motivated with the ability to take initiative and provide results.
- Flexibility to perform duties outside of normal job scope.
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan.
- Dental and Vision plans.
- Supplemental/Gap Plans.
- Short and Long Term Disability insurance.
- 100% company paid life insurance plan (with buy up).
- Spouse and Children life insurance plans.
- Up to 5 weeks of Paid Time Off (PTO).
- Paid Day Off during the month of your birthday.
- Paid Day Off during the month of your service anniversary.
- Company-paid Volunteer Time.
- Flexible work schedules.
- Telecommuting (for qualifying positions).
- Casual Dress 5 days a week.
- Annual Employee Appreciation Day
- Monthly Town Hall Meetings
- Birthday and Service Anniversary Celebrations
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
- Bagel Friday’s
- Game room
- Dry cleaning service
- Monthly appreciation events
- ...and much more!
About SynergistixSince 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.
Job Summary
Full Time
IT Outsourcing & Consulting
$66k-84k (estimate)
06/03/2024
07/19/2024
synergistix.com
SUNRISE, FL
50 - 100
1997
DON SCHENKER
$10M - $50M
IT Outsourcing & Consulting
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About Synergistix.
Synergistix is completely focused on creating solutions for Life Sciences companies. Our customer relationship management (CRM) solution includes flexible software, end-to-end services, and 100% on-shore support, allowing you to maximize the valueand minimize the total cost of ownershipof CRM. The Synergistix CRM solution is all-inclusive. That means no hidden costs and no surprises. Our goal is to be a true partner to your organization Your CRM Partner for Life.
The job skills required for Software Support Specialist include Computer Science, Software Development, SQL, Problem Solving, Android, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Specialist positions, which can be used as a reference in future career path planning. As a Software Support Specialist, it can be promoted into senior positions as a Software Quality Assurance Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Specialist. You can explore the career advancement for a Software Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Software Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Software Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Software Support Specialist job description and responsibilities
Troubleshooting and resolving IT issues in a timely manner.
02/21/2022: Newark, NJ
Communicating with coworkers to diagnose problems.
04/08/2022: Gainesville, FL
Installing and configuring hardware and software.
04/07/2022: Salt Lake City, UT
Talking coworkers through the process of fixing technical issues.
04/03/2022: Alexandria, LA
Prioritizing your workload to ensure the most critical issues are resolved first.
02/19/2022: San Francisco, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Software Support Specialist jobs
Understanding the basics of software programming and functions.
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Experience using help desk software and remote support tools.
03/14/2022: Buffalo, NY
A technical support engineer should be able to work calmly when under pressure.
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Time management - system support specialists use time management skills to prioritize support tasks and complete job duties efficiently.
05/07/2022: Florence, AL
A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
02/14/2022: Queens Village, NY
Step 3: View the best colleges and universities for Software Support Specialist.
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