Position Overview:

In this role, you will be responsible for ensuring the timely ingestion and maintenance of product information (metadata) and digital assets (audio, images, table of contents) for titles, ensuring the completeness, accuracy, and timely release of all products in the catalog.

Day to Day:

• Delivery monitoring and asset ingestion: Monitor the third party asset delivery queue on a daily basis, vetting all asset deliveries prior to ingesting and queuing into Catalog Operations workflows. Communicate status of ingested and queued titles to Catalog Operations partners on a daily basis to ensure the timely release of all delivered content. Process and verify both daily and large-scale metadata update and correction requests received from providers, customers, and internal stakeholders via tickets or other sources, and ensure all requests are answered appropriately and in a timely manner.
• Workflow confirmations and removal: Handle the title cancellation queue, notifying third party providers when titles have been removed from workflow and what corrections are needed to re-instate them into workflow. Assist with oversight of the confirmation request queue, notifying providers that titles are on hold and what corrections/confirmations are needed to reinstate them into workflow.
• Provider change requests: Assess validity of and initiate product update requests received from providers and customers, and ensure that requests are answered appropriately and in a timely fashion.
• Ticket queue management: Monitor incoming tickets from internal partners, taking action and properly routing as needed to ensure all queues stay within the expected Catalog Operations SLA.
• Minimum of one year experience in editorial/publishing, preferably web-based publishing environment, ideally with proven experience in CMS databases and metadata

Qualifications:

• Demonstrated multi-tasking and problem-solving skills in a fast-paced, time-sensitive environment.
• A self-starter with impeccable organizational and analytical skills
• An avid consumer of online media, including books (audio and print), blogs, podcasts, and other digital content
• Familiarity with standard XML metadata exchange formats (e.g. ONIX)
• Experience with systems such as JIRA, Airtable, CMS
• BA/BS or equivalent degree, preferably in Humanities