About the role:

We are looking to bring on a few different Growth Marketing Translation Coordinators to help us with a few key functions in managing the Product, UX, and Growth Marketing translation queue. The primary goal will be to assist us in turning “first pass” automated translations into branded copy that conveys our tone and voice across various marketing communications (blog posts, sale emails, website banners, zings, CTAs, etc.). This role will not be about just translating copy but instead will be about taking already translated copy and helping us ensure it strongly matches the branded voice we believe presents the best version to our customers. The languages we’re currently looking to support in this first batch are French.

Additional responsibilities will include program management of our queue, coordinating with contracted translation specialists, updating existing repositories with approved translations, and helping us build an employee facing wiki. Initially, we’ll look to ensure SLAs are met and then expand operations toward supporting these additional responsibilities.

To excel in this position, we would look for someone who is comfortable working quickly to help manage our backlogs with an eye toward how we can improve. This team would serve as our local knowledge experts and partner with various business functions (UX, Product, Tech, Creative) in order to improve the experience for our end users while ensuring we meet our high bar for customer messaging. If you are comfortable working in a fast-paced, yet methodical environment where you can look to identify and implement improvements this role may be the right fit for you.

RESPONSIBILITIES INCLUDE:

• Translate, localize, and edit copy for various campaigns and products that help us maintain branded voice across various markets
• Identify process opportunities and gaps and coordinate with stakeholders on solutions
• Review ticket statuses and help us ensure critical tickets are handled with speed and care
• Provide health checks on your portion of the pipeline and ensure appropriate coverage is available at all times
• Meet agreed upon SLAs for response and completion
• Provide QA checks on already translated copy
• Work with business partners and stakeholders to ensure our customers receive the right messaging at the right time

BASIC QUALIFICATIONS:

• 5 years of experience copywriting in the language specified or as a native speaker
• 2 years assisting in project management duties helping to manage pipelines and improve workflows
• Desire to seek out improvements in workflows, communicate new ways of working, and implement solutions.
• Past experience crafting customer facing communications
• Comfortable with finding opportunity in ambiguity
• Strong problem-solving skills
• Outstanding work ethic and organizational skills
• Extremely detail oriented
• Excellent communication skills

Preferred Qualifications

• 2 years of Marketing experience in past roles
• Experience within the media industry
• Experience within a subscription model