This will be a CONTRACT position.

Responsibilities:

• Translate, localize, and edit content to maintain the company's branded voice across various markets.
• Identify and address process gaps and opportunities in coordination with stakeholders.
• Monitor ticket statuses to ensure critical tickets are resolved promptly and efficiently.
• Perform health checks on assigned pipeline segments and ensure continuous coverage.
• Meet agreed-upon service level agreements (SLAs) for response and task completion.
• Conduct quality assurance (QA) checks on translated content.
• Collaborate with business partners and stakeholders to deliver timely and accurate messaging to customers.

Basic Qualifications:

• 5 years of experience in copywriting or as a native speaker of the specified language.
• 2 years of experience in project management, managing pipelines, and improving workflows.
• Strong desire to improve workflows, communicate new processes, and implement solutions.
• Experience in crafting customer-facing communications.
• Ability to thrive in ambiguous situations.
• Excellent problem-solving skills.
• Strong work ethic and organizational skills.
• Attention to detail.
• Excellent communication skills.

Preferred Qualifications:

• 2 years of marketing experience.
• Experience in the media industry.
• Experience with subscription models.