We are seeking a full-time Assistant Manager who will provide support to the customer service team in our organization. This position will include involvement with sales support action items as needed to ensure that a high standard of service and customer satisfaction are maintained. We, of course, provide comprehensive training and mentorship to any employee joining our team. All candidates must be excellent communicators and able to execute themselves professionally at all times. Tasks and Responsibilities of an Assistant Manager: Maintain a positive representation of the company and associated brands at all times Provide and ensure quality service to external customers Answer all customer inquiries in a timely and professional manner Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention positions Interact with customers daily to inform of client products and services Process orders and data entry with high-level accuracy Take initiative and resolve escalations or complaints Participation in role-play scenarios, product knowledge, and psychology of customer service behavior training Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction Monitor individual progress to provide coaching opportunities and to understand employee developmental needs Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise Our training facility ensures that each person in our office has the opportunity to learn from our top account managers. We organically grow from the ground up and encourage each other to tag-team and create innovative ideas to reach client & customer goals and improve skills. Promotion and pay are based on performance. We are currently accepting applications from individuals with experience working in customer service, customer relations, and sales to work as part of our team. Assistant Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-octane industry. We are looking for candidates that are team-oriented, dynamic, and can work with others to cultivate an excellent execution of customer service to our base. Requirements of an Assistant Manager: Previous customer service and sales experience is a plus Must be organized Must be personable and comfortable interacting with customers daily Must have great attention to detail Must be a team player Must have strong communication skills Qualifications: Degree preferred Desire to participate in professional development and take on new responsibilities Ability to perform at a high-octane level in a quick-moving environment Self-motivated and comfortable working both independently and as part of a team Position Benefits: Competitive wages Merit-based advancement Uncapped bonuses & incentive plan Company events Persons with Experience in the following areas should apply: Assistant Manager, Assistant Marketing Manager, Business Development Manager, Customer Account Manager, Customer Service Manager, District Sales Manager, Marketing Manager, Sales Account Manager, Area Manager, Assistant Sales Manager, General Manager, Sales and Marketing Manager, Territory Sales Manager
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