18 Technical Support Engineer Jobs in Reston, VA
Synology is Hiring a Technical Support Engineer Near Reston, VA
The candidate must meet the following criteria
- Have good communication skills for phone communication, email communication, social media, and other internet media
- Have 2 years of experience in network troubleshooting
- Be familiar with troubleshooting storage technologies, network connectivity issues, DNS, DHCP, and other related network based issues
- Have previous experience using Command Line Interface for troubleshooting/upgrades/maintenance related tasks
- Self-motivated to gain basic proficiency with new technologies
- Available to work flexible hours between 6:00 a.m. -- 10:00 p.m. on weekdays
- Can work independently or work in small teams
- Having a Computer Science degree is a plus
- Two years previous experience in a Customer Service Oriented environment is a plus
- Spanish speaking is a plus
- Provide support to customers through phone, email, and other internet media.
- Researching customers' questions/concerns, and following up with the customer.
- Process Customers' RMAs
- Develop Marketing and Sales Capabilities through Technical Support
To apply please follow the link below :
https://www.appone.com/MainInfoReq.asp?R_ID=1183574
Company DescriptionHere at Synology, we strive to re-define what a network-attached storage (NAS) can achieve, and to bring unparalleled power and versatility that will revolutionize the way data are managed with a thoroughly new digital experience.
Here at Synology, we strive to re-define what a network-attached storage (NAS) can achieve, and to bring unparalleled power and versatility that will revolutionize the way data are managed with a thoroughly new digital experience.
Job Summary
Full Time
IT Outsourcing & Consulting
$79k-98k (estimate)
06/01/2024
08/27/2024
synology.com
500 - 1,000
2000
YING HUI WENG
$50M - $200M
IT Outsourcing & Consulting
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The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Customer Service, Computer Science, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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