Job Title – Administrative Services Assistant
Location – Nashville, Jackson, or Clinton, TN
Duration - 08/26/2024 - 06/30/2025
Req ID – 31609-27915
This position offers a mix of remote work and on-site responsibilities.
Job Overview: Join our dynamic team as an Administrative Services Assistant of Compliance (aka Compliance Coordinator), where you will play a crucial role in ensuring the training compliance of correctional officers across Tennessee. This position demands a meticulous and analytical professional capable of managing data, auditing training records, and providing executive support.
Responsibilities:
Utilize the TCI Learning Management System (LMS) to mine and analyse data, ensuring all officers meet state-required training standards.
Conduct audits of customer-submitted information for accuracy and completeness, ensuring compliance with state minimum training requirements.
Assist in managing projects related to staff training and development, coordinating closely with the Training Division.
Perform quality assurance checks to maintain high standards in training delivery and documentation.
Act as an executive assistant to the Director of Training and Executive Director, managing schedules, communications, and other critical administrative tasks.
Monitor and report on staff development, including tracking hours of self-development activities.
Produce detailed reports and analyses related to training compliance and effectiveness.
Monitor, report on, and track trends in quality assurance measures within the LMS to ensure continuous improvement and compliance.
Create and implement new quality assurance measures to effectively assess and report on the success of specialized and major training events.
Qualifications:
Bachelor’s degree in Business Administration, Data Analysis, Criminal Justice, or a related field is preferred.
Proven experience in data analysis, project management, and administrative support.
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Excellent organizational and time management skills to meet strict deadlines.
Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
Previous experience working in a compliance role within a regulatory or training environment is highly advantageous.
Administrative Assistant Proficient (4-6 Years) Yes Software Others Adobe Acrobat Proficient (4-6 Years) Yes Skills Others Appointment Setting Novice (1-3 Years) No Skills Others Correspondence - Email Proficient (4-6 Years) Yes Skills Others Correspondence - General Proficient (4-6 Years) Yes Skills Others Customer Service Advanced (7-9 Years) Yes Skills Others Customer Service Skills Proficient (4-6 Years) Yes Skills Others Data Entry Advanced (7-9 Years) Yes Skills Others Emailing Advanced (7-9 Years) Yes Skills Others Executive Experience Proficient (4-6 Years) No Skills Others Filing Proficient (4-6 Years) Yes Software Others Internet Proficient (4-6 Years) Yes Software Others Microsoft Excel Advanced (7-9 Years) Yes Software Others Microsoft Word Proficient (4-6 Years) Yes Skills Others Travel Arrangements Proficient (4-6 Years) No Skills Others Typing Advanced (7-9 Years) Yes Skills Others Verbal Communication Proficient (4-6 Years) Yes