Crisis Intervention Specialist

About Syra Health:

Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions. Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.

For more information, please visit www.syrahealth.com.

Summary:

Perform an essential role in providing immediate support to callers facing emotional, psychological, or behavioral crises.

Qualifications:

• Proven work experience as a Crisis Intervention Specialist or similar role in mental health services.
• Knowledge of crisis intervention techniques and ethical standards.
• Excellent communication and interpersonal skills.
• Compassionate and patient with a strong desire to help others.
• Ability to remain calm and composed in stressful situations.
• Minimum of a bachelor’s degree in social work, psychology, counseling, or related field.
• Certification in crisis intervention is preferred.

Responsibilities:

• Evaluate clients’ needs and de-escalate tense situations.
• Offer support and guidance to callers.
• Coordinate referrals to appropriate resources or services and document interactions.
• Document critical incidents.
• Maintain accurate and timely documentation.
• Engage callers to ensure their safety until the crisis is resolved.
• Contact emergency services for those callers are an imminent danger to self and others.
• Implement crisis safety plans for those callers that are at low risk for harm to self or others.
• Provide emotional support, conduct motivational interviews, assess referrals, and consult with mental health service providers, as needed.
• Elevate crisis calls based on procedures, based upon required process and risk assessment skills.
• Report to your supervisor and actively seek consultation when needed.
• Safeguard privileged information and comply with client privacy laws.
• Participate in quality improvement activities to enhance service quality.
• Stay up-to-date with required crisis intervention trainings.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.