Summary:

Fluent across the full technology stack; owns delivery and support responsibility for a product or platform team; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands-on execution; ensures technical consistency of the finished product with identified needs. Leadership of direct reports - Software Engineers. Develop and lead a team of people with a focus on skills and deliverables. Oversee and take accountability for team’s actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities:

• Drives technical priorities and owns delivery and support responsibility for a product or platform team

• Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery

• Coordinates cross team dependencies and collaborates between various groups to troubleshoot and resolve technical issues on a daily basis

• May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer

• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items

• Ensure the engineering and technical considerations are accounted for in team rituals

• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives

• Leads the technical design of the product or platform and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to

• Reports on detailed progress and issues to team members and business stakeholders

• Creates timeline of delivery schedule for work activities

• Ensuring that environments and teams are adequately scoped, planned and established matching skills and resources required.

• Maintains an analytical perspective during a crisis and supports crisis resolution.

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.

• Takes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics.

• Ensures team level decisions align with priorities and strategic agenda for project/product. 

• Leverages budget and other financial information to support staffing and business planning efforts. 

• Identifies risks and their potential outcomes and proposes possible solutions to meet business objectives. 

• Fosters an inclusive workplace where diversity and individual differences are valued.

• Participate in process analysis to determine areas of improvement using Lean and Agile methodologies.

• Presents results and/or demos with appropriate complexity for different audiences. 

• Demonstrate independent and creative in approach to problems and issues

• Demonstrate ability to assimilate new knowledge and technologies

• Own end to end technical solution delivery

• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.

Education and Experience:

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role

• 5–8 years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education

• Extensive hands-on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)

• Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques

• Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

Competencies:

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation

• Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack

• Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement

• Excellent communication skills to effectively manage key business stakeholder relationships

• Highly proficient in teamwork and collaboration

• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.