Hi,

Hope you are doing well.

Position:IVA/Chatbot Developer

Location: Jersey City, NJ (Onsite)

Duration: Long Term

Job Details:

We are looking for an experienced IVA/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems.

Required 7 to 10 years of experience resource.

Key Responsibilities:

• Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.

• Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM systems like Salesforce.

• Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).

• Design, develop, and support advanced IVR applications in an object-oriented programming language.

Required Qualifications:

• Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems.

• Integration: Experience with third-party integrations and cross-system communication protocols.

• Development: Proficient in software development using object-oriented programming languages.

Preferred Qualifications:

• Experience with building and integrating Google CCAI solutions.

Best Regards,

Aakash Dubey | SYSMIND, LLC 

Phone:609-897-9670 x 3527

Email: aakashd@sysmind.com