Role : Reporting Analyst

Location : Jersey City, Onsite

Type: C2C

Key Responsibilities:
Develop and manage native Genesys Cloud CX reports and dashboards.
Design and develop reporting solutions using Tableau and/or PowerBI.
Conduct data query/extraction coding using big data, noSQL, and SQL technologies.
Collaborate with various teams to ensure reporting solutions meet business requirements.

Required Qualifications:
Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
Skills: Proficient in Tableau and/or PowerBI design and development.
Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding.

Thanks and Regards

Kartik

Recruiter | SysMind LLC

Email:

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.