Our client is seeking a highly talented Technical Support Agent to join their dynamic team! In this role, you will be the friendly and supportive face of the program, providing exceptional assistance to industry partners.

Responsibilities:

• Respond to incoming phone calls from industry partners.
• Assist users with password resets and related application activities.
• Address questions regarding program equipment and supplies.
• Review invoices and payment history with industry partners.

Required Skills:

• Strong verbal communication skills.
• Cheerful and helpful attitude.
• Reliable and punctual.
• Proficient in data entry.
• Ability to manage multiple screens during a call.

Desired Skills:

• Experience with tablet software.
• Familiarity with printer hardware.