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System One is Hiring a Medicaid Support Specialist (Hybrid) Near Raleigh, NC
The individual will provide support to a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume. Provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
USC/Greencard Hybrid - 2 days a month in office Pay $16/HR
Essential Job Functions • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers. • Places outbound customer service or customer satisfaction calls, as required by client. • Completes call guides; gathers and verifies required information. • Attends telephone skills and program information training sessions; adheres to established levels of service. • Adheres to established customer service and documentation standards within required time frames. • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. • Performs clerical or administrative duties as assigned.
Basic Qualifications • High school diploma or G.E.D. • Zero or more years of customer service or other telephone experience •Experience working with fax machines, computer software, and telephone technology