Job Summary :

Assist Distribution Business customers, technicians, and parts personnel in securing needed parts and supplies with limited supervision.

Key Responsibilities :

• Health, Safety, and Environmental (HSE) :
• Comply with HSE standards, policies, procedures, and regulations.
• Use appropriate personal protective equipment.
• Customer Service :
• Perform customer parts counter duties, including receiving calls, greeting walk-in customers, completing paperwork, and handling transactions.
• Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly. Escalate issues to a supervisor when necessary.
• Keep the customer parts area and parts warehouse neat and clean.
• Lead or guide other parts personnel in sourcing complex parts requests or finding alternatives.
• Parts Procurement :
• Utilize various systems, catalogs, and resources to identify and procure parts cost- and time-efficiently.
• Collaborate with technicians to locate necessary parts.
• Mentorship and Team Participation :
• Assist management in mentoring and developing less experienced parts personnel through knowledge transfer and on-the-job training.
• Participate in parts department improvement assignments and projects; may lead small portions of improvement activities.
• Identify and act on opportunities to upsell supporting products and services to customers.
• Additional Duties :
• Manage stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned by management.

Qualifications and Competencies :

• Competencies :
• Order Processing : Manage customer orders from receipt to fulfillment.
• Order Life Cycle Systems Knowledge : Use system screens to process orders, modifications, and customer queries accurately and timely.
• Communication : Deliver clear, audience-specific communications.
• Accountability : Hold self and others accountable to meet commitments.
• Action Oriented : Tackle new opportunities and challenges with urgency and enthusiasm.
• Customer Focus : Build strong customer relationships and deliver customer-centric solutions.
• Warehouse Inventory Control : Manage physical inventory to meet customer expectations.
• Process Optimization : Know effective and efficient processes for continuous improvement.
• Customer Support : Proactively support customers at each order life cycle phase to ensure satisfaction.
• Interpersonal Savvy : Relate openly and comfortably with diverse groups.
• Education, Licenses, Certifications :
• High school diploma or equivalent.
• Proficiency in Microsoft applications and advanced computer skills.
• May require licensing for compliance with export controls or sanctions regulations.
• Experience :
• Significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Additional Manager Notes :

• Skills : General construction skills, mechanical aptitude, installing fiberglass insulation.
• Tasks : Fiberglass insulation work, fall protection gear, working from heights, cutting and grinding, caulking and painting, basic construction skills, scissor / boom lift experience.
• Requirements : Reliable transportation, quality-minded, teamwork, customer-driven, ability to lift up to 50 lbs, inventory management, material handling, computer literacy, attention to detail, following directions, flexibility, potential overtime, steel-toed shoes required, safety-minded.
• Working Hours : Mon - Fri, 7am - 3 : 30pm, with potential overtime and 30-minute onsite interviews.

Pay Rate : Up to $21 / hr

Shift : First shift, 7am - 3 : 30pm

Interviews : 30-minute onsite interviews will be scheduled by the manager.