• 2-5 years of industry knowledge in Benefits Administration or Human Resource Management with an understanding of benefit concepts such as plan designs, business processes and age reduction rules.
• Experience with ServiceNow HRSD and Agile modules a plus.
• Ability to translate business requirements into technical specifications.
• Experience in project and change management a plus.
• Proficient-level Microsoft Office Suite experience.
• Strong analytical, research and conceptual-thinking skills to visualize solutions to a wide variety of Benefits needs.
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Ability to prioritize tasks and escalate when appropriate.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent ability to work both individually and as part of a team.

RESPONSIBILITIES:

• Lead the Benefits workstream throughout the life cycle of enhancement projects.
• Analyze, troubleshoot and document any Benefits related issues.
• Recommend solutions, initiate corrective actions, follow up on issue resolution and inform customer of status.
• Responsible for adhering to the current project management methodology while influencing best practices, process improvements and procedures.
• Interfaces with the customer to understand their overall objectives and requirements.
• Manage cases/requests and stories via ServiceNow’s HRSD and Agile modules.
• Actively participates in Workday HCM Agile team as a configurator.
• Performs user acceptance testing of system changes and fixes
• Prepares reports in support of HR system work streams and operations
• Performs configuration of Workday system and documents accordingly
• Other duties as assigned.

PERIOD OF PERFORMANCE: