5 Support Technician Jobs in Brookshire, TX
System One is Hiring a Support Technician Near Brookshire, TX
- 2-5 years of experience in a similar role.
- Junior or Sys Admin level
- Understanding of Windows
- Be able to work fully on-site in Brookshire, TX
ACTIVITIES/TASKS/SCOPE
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution to the problem based on the details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and/or problems and their resolutions in ticket logs
- Follow-up and update customers with resolution status and information
- Pass-on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance.
- Identify potential issues before they become problems, and proactively implement solutions.
- Engage with upper management regularly with reports on project status, activities, and achievements.
- Other duties as assigned
- Customer satisfaction.
- Yearly evaluation and comparison to set annual goals.
- Energy level, productivity, and competency.
- Candidate must be highly organized and self-motivated.
- Experience with Windows Server; Windows 2008 to Windows Server 2022.
- Experience with and knowledge of Microsoft Active Directory.
- Experience with cloud computing.
- Experience in project management and attention to detail.
- Customer-oriented and cool-tempered
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Proficient in English
- Contributing to Team Success.
- Ability to appropriately manage workload (Time Management)
- Communication
Job Summary
Full Time
Business Services
$50k-64k (estimate)
06/27/2024
09/26/2024
healthsystemone.com
MIAMI, FL
25 - 50
Private
JOSEPH BRUCE
$10M - $50M
Business Services
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The job skills required for Support Technician include Troubleshooting, Problem Solving, Help Desk, Computer Systems, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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