Hours: preferred - 9:30 am to 6:00 pm

Call Center experience must be within Medical industry (No Retail or Fast Food Call Center experience)

100% Onsite in Gainesville but can be at Orlando location

Duration: 12 months from date of start

• Education: H.S. Diploma or GED; if you have someone with an Associates or Bachelors degree and have the experience - will consider
• Experience: 2 years plus minimum w/ a Servitude attitude and empathy;
• Medical Billing background is fine but must come with Empathy for the target population they serve

Nature of Role:

• Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.
• Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
• These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
• They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service; role is very patient focused
• Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain
• Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word
• Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll

Education:

• H.S. Diploma or GED required
• Will consider someone with Associates degree
• Bachelors Degree is ideal

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Call center: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• medical device or healthcare: 3 years (Preferred)

Ability to Commute:

• Orlando, FL 32801 (Preferred)

Work Location: In person