110 N MAIN ST, DAYTON, OH 45402

DEPT: PATIENT INFO PARTNERS OPS

Full-Time / Day Shift / 8am - 5pm

Premier Health utilizes the EPIC system as the electronic medical record (EMR) in which patient health information is entered and stored for the purpose of securing patient clinical information and enhancing patient care. Premier Health employs multiple Epic Teams that specialize in a range of applications within the Epic EMR.

The Community Connect Epic Support Specialist is part of the Epic Community Connect team within the Digital Health & Technology Division, reporting directly to the Senior Product Manager for the Epic Community Connect Program. This role collaborates closely with fellow Epic Community Connect team members and with resources across Premier Health in order to improve educational impact. The position supports Primary Care, Specialists, and affiliated practices utilizing Epic for both clinical and revenue cycle areas of the business.

Minimum Level of Education Required: High School completion / GED

Additional requirements:

• Type of degree: High School Diploma with 2-4 years job experience or Associates or Bachelor Degree with 1-4 years job experience
• Area of study or major: Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine

Licensure/Certification/Registration

• Credentialed Epic Trainer within their first 90 days
• Epic Proficiency in EpiCare Ambulatory within first year

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: N/A

Prior specific functional responsibilities: N/A

Preferred experience: experience in a clinical health care setting preferred; training experience preferred

Other experience requirements: EMR experience in an ambulatory or inpatient setting required, Epic preferred; knowledge of the Microsoft Office Suite of applications required.

Demonstrates specialized knowledge of and expertise in outpatient clinical & business operations and workflows required. Inpatient workflow knowledge is a plus..

Self- motivated to achieve the highest level of patient care and patient experience standards.

Ability to problem solve and mediate in a highly complex environment.

Communicates effectively both verbally & written with users, colleagues, vendors and organizational administration.

Collaborates well with cross-functional work teams with minimal supervision.

Demonstrates professional advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.