19 Coordinator, Member Services Jobs in Raleigh, NC
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Paul Odland Insurance and Financial Services, Inc.
Raleigh, NC | Full Time
$44k-47k (estimate)
10 Months Ago
P
Paul Odland Insurance and Financial Services, Inc.
Raleigh, NC | Full Time
$44k-47k (estimate)
10 Months Ago
D
Coordinator, Member Services
$39k-49k (estimate)
Full Time | Ambulatory Healthcare Services
5 Days Ago
Systems is Hiring a Coordinator, Member Services Near Raleigh, NC
Details
Posted: 10-Jun-24
Location: Raleigh, North Carolina
Type: Full Time
Salary: $45,000 - $48,000
CategoriesFacility Management
Required Education4 Year Degree
NC State University is seeking an energetic, innovative, student-centered leader for the position of Coordinator, Member Services. We seek an individual with proven leadership experience capable of working in a fast-paced, results-oriented team. This position will empower student staff to cultivate world-class wellness and recreation programs, services and facilities that promote and enhance student success inside and outside of the classroom.
The Coordinator, Member Services will provide leadership and manage the Wellness and Recreation Member Services program. This position is responsible for developing and executing a strategic plan to increase revenues through recruiting and retaining non- student members. Revenue expectations exceed $900k annually.
The review of applicants will begin Monday, June 24, 2024.
If you have any questions, please contact Sean Foley, Assistant Director, Member Services and Student Employment at sffoley@ncsu.edu.
AA/EOENC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Applications submitted through bluefishjobs.com will not be accepted.Create a Job Alert for Similar Jobs
About NC State UniversityNC State Wellness and Recreation empowers the Wolfpack community to thrive. Together, we explore and grow in these six elements of wellness: purpose, financial, physical, emotional, social, and community. We value movement and inspire behaviors that improve health and well-being. Our programs, services, and facilities enhance academic success by assisting students in developing the skills and resilience needed for college and beyond. To learn more about Wellness and Recreation and our mission, visit: https://wellrec.dasa.ncsu.edu/about/ NC State is the preeminent research enterprise and the university of choice for accomplished, high-performing students from around the world. Our extensive partnerships with business, industry and government generate a unique culture of collaboration to address the grand challenges of society. Our cutting-edge, solution-driven research, technology and scholarship result in new ideas, products and services. Our faculty, who are at the forefront of interdisciplinary innovation, lead extraordinary programs in learning and discovery. And as the leader in experiential education, we provide relevant opportunities for students to put learning in...to practice and develop personal and career-ready skills. Our students, faculty, staff, and alumni create economic, societal and intellectual prosperity.
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Connections working at NC State University
https://careercenter.bluefishjobs.com/jobs/20190833/coordinator-member-services
Posted: 10-Jun-24
Location: Raleigh, North Carolina
Type: Full Time
Salary: $45,000 - $48,000
CategoriesFacility Management
Required Education4 Year Degree
NC State University is seeking an energetic, innovative, student-centered leader for the position of Coordinator, Member Services. We seek an individual with proven leadership experience capable of working in a fast-paced, results-oriented team. This position will empower student staff to cultivate world-class wellness and recreation programs, services and facilities that promote and enhance student success inside and outside of the classroom.
The Coordinator, Member Services will provide leadership and manage the Wellness and Recreation Member Services program. This position is responsible for developing and executing a strategic plan to increase revenues through recruiting and retaining non- student members. Revenue expectations exceed $900k annually.
- Recruit, hire, train, supervise, mentor and coach approximately 75 member services student staff responsible for access control, membership sales and customer service for Department of Wellness and Recreation programs, services and facilities.
- Provide instruction and development opportunities for staff through training, coaching, and performance evaluations that incorporate student learning outcomes. Specific outcomes include critical thinking, creative thinking, problem-solving, quality customer service, conflict resolution, initiative, communication, innovation, and other transferable skills.
- Develop and execute ongoing customer service training program for student member services student staff to ensure goals, objectives and outcomes are met. Ensure a high level of integrity, teamwork, communication and initiative of all staff.
- Manage the departmental comprehensive membership and point of sale system. Includes implementing PCI compliance, payment transactions and daily transaction reconciliation.
- Develop and implement strategic plans for recruiting and retaining non-student members. Specific initiatives may include member incentive programs, special events and outreach presentations.
- Develop customized plans for affiliated groups interested in providing memberships for employees. Strengthen relationships with campus and external partners and prospective partners through presentations, marketing campaigns and other outreach to connect groups with healthy, active lifestyle resources.
- Coordinate with the marketing team to develop high-quality marketing materials to promote membership sales to meet revenue goals.
- Organize and provide facility tours for students, potential members, alumni, and internal/external groups and organizations.
- Serve as the primary point of contact and to more than 2,800 non-student members. Assist members in resolving conflicts, concerns and problems that occur within Wellness and Recreation programs, services and facilities.
- Develop and implement tools to measure member satisfaction; generate routine satisfaction reports.
- Assist with the development and execution of assessment programs and/or service areas.
- Participate in the overall assessment planning, goal setting and annual report data collection.
- Assist as needed in all required departmental functions.
- Bachelor’s degree; or an equivalent combination of training and experience.
- All degrees must be received from appropriately accredited institutions.
- Demonstrated knowledge of national trends and best practices in collegiate recreation membership services and sales;
- Demonstrated ability to work autonomously with initiative, critical and creative thinking;
- Demonstrated ability to collaborate, develop partnerships and work effectively as a member of a fast-paced, results-oriented team;
- Demonstrated knowledge of theories and practices in promoting student development and learning;
- Excellent written and verbal communication skills;
- Demonstrated experience organizing and developing leaders through practical application and learning;
- Demonstrated success managing, supervising, and mentoring student employees;
- Demonstrated integrity and ethics;
- Commitment to promoting healthy, active lifestyles.
- Successful professional, internship or graduate assistantship experience in member services or facility management.
- Previous professional experience in collegiate recreation member services or facility management.
The review of applicants will begin Monday, June 24, 2024.
If you have any questions, please contact Sean Foley, Assistant Director, Member Services and Student Employment at sffoley@ncsu.edu.
AA/EOENC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Applications submitted through bluefishjobs.com will not be accepted.Create a Job Alert for Similar Jobs
About NC State UniversityNC State Wellness and Recreation empowers the Wolfpack community to thrive. Together, we explore and grow in these six elements of wellness: purpose, financial, physical, emotional, social, and community. We value movement and inspire behaviors that improve health and well-being. Our programs, services, and facilities enhance academic success by assisting students in developing the skills and resilience needed for college and beyond. To learn more about Wellness and Recreation and our mission, visit: https://wellrec.dasa.ncsu.edu/about/ NC State is the preeminent research enterprise and the university of choice for accomplished, high-performing students from around the world. Our extensive partnerships with business, industry and government generate a unique culture of collaboration to address the grand challenges of society. Our cutting-edge, solution-driven research, technology and scholarship result in new ideas, products and services. Our faculty, who are at the forefront of interdisciplinary innovation, lead extraordinary programs in learning and discovery. And as the leader in experiential education, we provide relevant opportunities for students to put learning in...to practice and develop personal and career-ready skills. Our students, faculty, staff, and alumni create economic, societal and intellectual prosperity.
Show more
Show less
Connections working at NC State University
https://careercenter.bluefishjobs.com/jobs/20190833/coordinator-member-services
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$39k-49k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/10/2024
WEBSITE
corporatesys.com
HEADQUARTERS
SOUTH BEND, IN
SIZE
25 - 50
TYPE
Private
CEO
PENNY MOORE
REVENUE
$10M - $50M
INDUSTRY
Ambulatory Healthcare Services
Related Companies
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The following is the career advancement route for Coordinator, Member Services positions, which can be used as a reference in future career path planning. As a Coordinator, Member Services, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coordinator, Member Services. You can explore the career advancement for a Coordinator, Member Services below and select your interested title to get hiring information.
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