Our manufacturing company operates five manufacturing plants, four distribution warehouses, and five sales offices. Over the years, we have prided ourselves on the continuous persistence of our Founder's original vision: To supply lumber and building material dealers with a wide selection of quality products, knowledgeable and responsive service, and fair prices. Over half of our employees have been here for 20 years, a direct reflection of our company's commitment to excellence!

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a key role within our organization, and we are looking for someone who is dedicated, detail-oriented, and has excellent communication skills. Knowledge in woodworking, Millwork, cabinetry, door manufacturing a plus.

Duties and Responsibilities:

• Provide quality customer service support for all T.M. Cobb/ Haley Brothers, Inc. customers.
• Process and review customer orders, request for orders and system generated acknowledgements.
• Analyze customer feedback and provide suggestions for improvement.
• Resolve customer complaints or concerns professionally and efficiently.
• Collaborate with other departments to ensure customer satisfaction.
• Makes contact with assigned customers via phone or email to develop the relationship.
• Maintains customer database: updates data and communicates necessary changes to Manager.
• Understands and determines the customer’s needs and encourages customers to purchase additional products.
• Manages customer queries, claims, estimates and orders.
• Follows-up on estimates and negotiates price within parameters set by Manager to obtain the order.
• Takes ownership of achieving annual sales plan by territory.
• Participates in product and self-improvement training.
• Works closely with Outside Sales Representatives to coordinate a successful relationship with assigned customers.

Skills:
To be successful in this role, you should possess the following skills:

• Knowledge and/ or experience in woodworking, Millwork, cabinetry, and door manufacturing a plus.
• Strong customer service skills with the ability to handle difficult situations with professionalism and empathy.
• Excellent data entry skills with high attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Experience with upselling or cross-selling products or services.
• Effective verbal and written communication skills.
• Experience with outbound calling or sales is preferred.

Benefits:

• Medical/Dental/Vision
• 401(k) Retirement Plan w/ Employer Match
• Paid Time Off (PTO)
• Section 125 Flexible Spending Account (FSA)
• Employee Discount Program
• Employee Referral Program
• Life Insurance

If you are a motivated individual who thrives in a fast-paced environment and has a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Senior Customer Service Representative!

T.M. Cobb / Haley Brothers, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recurring, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

T.M. Cobb does not hire anyone under the age of 18.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Buena Park, CA 90620: Relocate before starting work (Required)

Work Location: In person