At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That's how we're UNSTOPPABLE for our employees!

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.

They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Mobile Associate SiS exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities :

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.

• Customer obsessed. You are passionate, friendly, and engaging with customers. You are committed to providing exceptional service and exceeding customer expectations.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.

Education :

High School Diploma / GED (Required)

Work Experience :

6 months of customer service and / or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities :

• Passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders. (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications :

• At least 18 years of age
• Legally authorized to work in the United States

Travel : Travel Required (Yes / No) : No

DOT Regulated : DOT Regulated Position (Yes / No) : No

Hourly Base Pay : $19.00

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones.

Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year.

Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to any protected status.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.

com or calling 1-844-873-9500.

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Last updated : 2024-09-09