7 Sr Engineer, Technical Support Jobs in Fort Lauderdale, FL
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Sr Engineer, Technical Support
$103k-124k (estimate)
Full Time
3 Days Ago
T-Mobile is Hiring a Sr Engineer, Technical Support Near Fort Lauderdale, FL
Be unstoppable with us!T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job OverviewThis is not a remote role. Applicant will need to work onsite in one of our locations per below:
Irving, TX
Durham, NC
Lancaster, CA
Herndon, VA
Live Oak, FL
Supports the National Emergency Management Team operations and the restoration or enhancement of T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes. Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the network. Position serves as primary interface between T-Mobile and its Vendors for technical escalation and problem management of the production network issues and to provide technical solutions for the system and end-users. Works on technical assignments that are semi routine in nature but recognizes that need for occasional deviation from accepted practice. Normally follows established procedures on routine work, requires instructions only on new assignments.
Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
T-Mobile US, Inc. offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, phone service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile US, Inc. is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
Travel Required (Yes/No):Yes
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job OverviewThis is not a remote role. Applicant will need to work onsite in one of our locations per below:
Irving, TX
Durham, NC
Lancaster, CA
Herndon, VA
Live Oak, FL
Supports the National Emergency Management Team operations and the restoration or enhancement of T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes. Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the network. Position serves as primary interface between T-Mobile and its Vendors for technical escalation and problem management of the production network issues and to provide technical solutions for the system and end-users. Works on technical assignments that are semi routine in nature but recognizes that need for occasional deviation from accepted practice. Normally follows established procedures on routine work, requires instructions only on new assignments.
Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
- Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile’s outage reporting process and collaborate with engineering, product development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer is available on a 24x7x365 basis..
- Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team..
- Provides guidance to Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact..
- Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements.
- Logistics: Able to maintain and track an extensive inventory of assets
- 3-5 years Engineering or Operations experience within the telecommunications industry
- Sound knowledge of the Wireless Network Architecture, Technologies and concepts.
- Advanced knowledge of the applicable Wireless industry standards 3GPP, ITUT, ANSI, ETSI, etc.
- Advanced knowledge of Wireless Mobile Internet, Data and Messaging applications
- Advanced analytics and problem solving skills
- Solid understanding of Operations and Maintenance procedures
- Must have good interpersonal skills and be able to build consensus across teams
- Ability to work cross functionally to identify and resolve network faults/issues
- TCP/IP Networking
- UNIX/Linux Scripting and OS Administration
- Working knowledge of Application Design and Development
- Working knowledge of Backhaul Design and Capacity Planning
- Working knowledge of Backhaul System Performance
- Working knowledge of Core Network Design and Capacity Planning
- Working knowledge of Core Network Operations and Maintenance
- Working knowledge of DNS, Diameter and Signaling System Planning
- Working knowledge of Disaster Recovery Handling
- Working knowledge of End to End Network Design and planning
- Working knowledge of RAN Design and Capacity Planning
- Working knowledge of RAN Operations and Maintenance
- Working knowledge of RAN System Performance
- Working knowledge of Systems Design Validation and Installation
- Skilled in Technical Reporting
- Skilled in Technical Support
- Focus: Able to communicate goals in support of the business' mission.
- Drive: Self-motivated and able to work independently even under pressure situations
- Teamwork: Ability and desire to work cooperatively with others on a team.
- Communication: The ability to ensure that information is passed on to others who should be kept informed. Express oneself clearly in conversations and interactions with others. Clear business and technical writing skills.
- Customer Focus: The ability to demonstrate concern and meet external and/or internal customers’ needs.
- Analytical: The ability to tackle a problem by using a logical, systematic, sequential approach.
- Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.
- Ability to work in a 24x7, on-call environment.
- Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391
- Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory
- Must be able to travel anywhere in the US at a moment’s notice to areas that have been hit by disaster or for short notice deployments
- Experience in Emergency Response, Emergency Communications or Incident command
- Working knowledge of Satellite Operations
- Working knowledge with testing and lab environments
- Working knowledge with COLTs, COWs and Portable Generators
- Bachelors Degree.
- In lieu of a degree, 6 years of engineering or operations experience may be considered.
T-Mobile US, Inc. offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, phone service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile US, Inc. is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
- At least 18 years of age
- Legally authorized to work in the United States
Travel Required (Yes/No):Yes
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Summary
JOB TYPE
Full Time
SALARY
$103k-124k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
07/26/2024
WEBSITE
t-mobile.hu
HEADQUARTERS
Seattle, WA
SIZE
<25
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