49 Customer Success Manager Jobs in Washington, DC
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T-Rex Solutions is Hiring a Customer Success Manager Near Washington, DC
The Customer Success Team has two primary functions:
- Maintains active relationships with customers to ensure that project teams are meeting their needs and that their requests for new capabilities are understood and considered; and
- Works across groups to help resolve conflicting requirements and priorities.
Responsibilities:
- Facilitates evaluation of ECIS technical requirements (including Directorate-specific one), determines resources needed to meet those requirements, and assigns Technical Delivery Managers (TDMs) to manage projects
- Provides customer requirements to the Architecture, Engineering, and Integration Manager
- Ensures that all TDMs pro-actively inform customers of new and improved service offerings
- Reviews delivery progress across multiple projects
- Develops success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements
- Reports to the BPA (Blanket Purchase Agreement) Task Order PM (Program Manager)
- At least ten (10) years of professional experience in as a customer-facing consultant
- Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team
- Eight (8 plus) years of experience overseeing the delivery of IT infrastructure and or app projects and services
- Extensive experience interacting with senior customers whose organizations consume IT services
- Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities
- Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members
- Proven ability to manage multiple demands simultaneously
- Demonstrated record of success motivating teams to deliver consistently high-quality customer service
- Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred
- PMP certification
- Agile certification
- Cloud certification
- DHS CBP clearance
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
As part of our overall strategy and commitment to maintaining a safe and healthy workplace, and in accordance with applicable regulations, employees of T-Rex must be fully vaccinated against COVID-19 if required by customer or client policies or federal mandates as a condition of employment, subject to reasonable accommodation and other requirements under applicable federal, state, and local law. If required by the customer, the selected individual will have to submit documentation of proof of vaccination before starting employment with T-Rex or have an approved exemption prior to the start of employment.
In compliance with pay transparency guidelines, the annual base salary range for this position is $120,000 - $150,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
Job Summary
Full Time
IT Outsourcing & Consulting
$117k-164k (estimate)
07/02/2024
08/24/2024
trexsolutionsllc.com
GREENBELT, MD
200 - 500
1999
Private
GREGORY TREVOR WILBY
$200M - $500M
IT Outsourcing & Consulting
Related Companies
About T-Rex Solutions
T-Rex provides system integration, infrastructure optimization, cybersecurity and data analytics solutions to the government sector.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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