You haven't searched anything yet.
Team Summary
The Client Account Services (CAS) group is responsible for providing ongoing servicing for Institutional clients invested in separate accounts, sub advised, and proprietary TRP products.
The group is accountable for leading and influencing the execution of cross functional client requests. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled.
The group is regionally focused but from time to time is required to support other regions, according to demand and regional team capacity.
The team proactively identifies and addresses all client operational needs, offering and developing solutions to optimize the client experience.
We strive to have deep engagements across the client experience and look for opportunities to grow and support these engagements.
We make every effort to provide a supportive and engaging culture that allows our employees to feel challenged, engaged and valued.
Role Summary
The Client Service Specialist is responsible for servicing our institutional clients holding separate accounts, sub-advised and proprietary TRP products.
The Client Service Specialist is accountable for owning operational service requests throughout the entire lifecycle of the client.
Strong partnership is expected with the Distribution Relationship Managers, ensuring we are showing up as one T. Rowe to the client.
Service requests include but are not limited to Investment Management Agreement updates, fee payment modifications, reporting requests, coordination of restricted lists, reconciliation inquiries, establishing new market openings, cash movement execution / monitoring and participation of new counterparty agreements.
The Client Service Specialist will interact with clients predominantly via email and will be responsible for working with other business partners as needed to provide timely responses.
Many client requests have critical, time-sensitive deadlines that must be very closely managed. Some requests will have operational execution requirements that the Client Service Specialist must either complete themselves or ensure are completed by required deadlines.
Strong partnership to manage service requests is needed with Investments, Legal, ITS, Investment Compliance, Finance, Global Investment Operations and Global Client Investment Reporting.
The Client Service Specialist exercises proven judgment and discretion in analyzing, evaluating, and executing on servicing complex institutional clients with some direction from more senior members of the team.
Responsibilities
Supports a variety of straightforward client relationships, including onboarding, monitoring requests, and resolving issues as they arise.
Escalates complex issues and requests to more senior staff as needed.
Gathers data to inform operating or servicing agreements. Performs analyses on operational issues raised by clients and their service providers.
Identifies a variety of nonstandard operational needs and escalates accordingly.
Builds and maintains effective working relationships with internal and external customers. Works with clients to resolve a wide variety of basic issues.
Supports the communication of information to internal parties following established processes.
Participates in initiatives and projects to enhance the quality and efficiency of the client operations department processes.
Recommends process improvements.
Typical Qualifications :
Preferred Qualifications :
FINRA Requirements :
FINRA licenses are not required and will not be supported for this role.
Work Flexibility :
This role is eligible for remote work up to two days a week.
g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).
Commitment to Diversity, Equity, and Inclusion :
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients.
Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community.
We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits : We invest in our people through a wide range of programs and benefits, including :
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Last updated : 2024-05-20
Full Time
Investment Management
$82k-109k (estimate)
05/21/2024
08/14/2024
troweprice.com
PARAMUS, NJ
7,500 - 15,000
1937
Public
MATT LAWTON
$5B - $10B
Investment Management
T. Rowe Price is a Maryland-based investment management firm that offers services such as advisory, account management, and retirement plans for individuals and businesses.
The job skills required for Client service specialist include Client Service, Commitment, Initiative, Attention to Detail, Client Relationship, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service specialist positions, which can be used as a reference in future career path planning. As a Client service specialist, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service specialist. You can explore the career advancement for a Client service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Specialist job description and responsibilities
Build and nurture strong personal relationships with clients.
03/06/2022: Boise, ID
Client services representatives manage client relationships and provide customer support.
02/22/2022: Pittsfield, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Specialist jobs
These positions require familiarity with customer services tools and programs.
01/27/2022: Bradenton, FL
Communicate clearly with customers.
01/17/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Client Service Specialist.