Job Summary:
The primary responsibility of a STAR Senior Relationship Manager (Senior RM) is to manage a team of Relationship Managers (RM).The Senior RM is responsible to ensure that assigned RMs are managing accounts within the guidelines of TAB's policies and procedures.The Sr. RM position requires a highly capable individual with a strong background in leadership, factoring, project management, and a thorough understanding of banking regulations.A Sr. Relationship Manager provides leadership and proactive communication to customers and team members.
Essential Duties and Responsibilities:

• Professionally manage, coach, and mentor a team of RMs.
• Work closely with upper management to ensure successful execution of the bank's strategic goals.
• Report performance and/or concerns of the team's portfolio to management.
• Facilitate an environment conducive to customer satisfaction and retention while enforcing policy and best practices at all times.
• Continuous improvement of the A/R Financing product.
• Successfully engage in multiple initiatives simultaneously.
• Continually demonstrate an ability to increase customer satisfaction and deepen client relationships.
• Drive and challenge RMs on their assumptions of how they will successfully execute their account management strategies.
• Demonstrate outstanding judgment and flexibility.
• Identify and react to critical issues in a timely manner.
• Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise.
• Daily monitoring of exception reports and assigned portfolio monitoring activities.
• Manage and assign new customers to team members while maintaining a personal customer workload.
• Manage team member shifts and work priorities; ensure adequate customer coverage at all times.
• Train new RMs.
• One-on-One Mentoring sessions with RMs.
• Develop new ideas and best practices to ensure best in class products and services.

Education and Experience Requirements:

• Bachelor's degree in a business discipline or the equivalent industry experience.
• 3 years of experience in factoring or structured finance.
• 1 - 2 years of management experience.

Knowledge, Skills, and Abilities Requirements:

• Proven ability to work in a self-directed and fast paced environment.
• Superior skills with the Microsoft Office package (especially Excel).
• Strong analytical and product management skills required, including a strong understanding of how to interpret customer needs and deliver solutions.
• Strong ability to interpret data and respond accordingly.
• Confidence, tact, and a persuasive manner.
• Ability to be decisive and act timely to critical information
• Excellent verbal and written communication skills including the ability to interact professionally with a diverse group of individuals ranging from executives, managers, and subject matter experts.
• Strong ability to generate enthusiasm among team members.

TAB Bank Offers:

• Tuition Reimbursement
• Paid Holidays
• Gym Reimbursement
• College Scholarships for Employees and Families
• 401(k)
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• I Made the Grade
• Holiday Club Program
• Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.