Store Assistant Manager (Puyallup Location)

Reports to: Store Manager

Employee Status: Non-exempt. Full-Time Hourly

Salary: $24.15 per hour

As a Store Assistant Manager at Tacoma-Pierce County Habitat for Humanity, you will play a pivotal role in our mission to build and improve homes for those in need within our community. This position offers you the opportunity to work closely with the Store Manager in operational and administrative functions of the store, as well as lead and inspire a dedicated team. You will assist the Manager in achieving operational, financial, administrative, volunteer and customer goals. Your passion for retail excellence, commitment to customer service, and enthusiasm for our mission will be the driving force behind our store's success. Join us in making a difference, one sale at a time, as we work together to provide everyone with a decent place to live!

Responsibilities:

• Opening and closing of the Store for scheduled daily hours. General oversight of store operations and volunteer management in coordination with other team managers.
• Daily sales/cash register reconciliation and deposits.
• Working closely with the Volunteer Coordinator to attract and retain volunteers by:
• Developing a daily and weekly schedule of volunteers with assigned times and areas/tasks. Track volunteer hours monthly by volunteer type.

• Developing and updating training program for new volunteers; personally training new volunteers or assigning a volunteer staff member to train the new volunteers.
• Scheduling regular training for new staff members and current staff members on new policies and programs.
• Maintain the Volunteer Manual and job descriptions and assignments under the direction of the Store Manager.

• Ensure store policies and procedures are followed.
• Oversee display and organization of showroom sales areas jointly with Manager to ensure all items are properly priced and ticketed for sale.
• Assist warehouse staff as required to maintain orderly flow of items in warehouse and outside yard.
• Achieve excellent customer, donor and volunteer ratings.

Skills & Qualifications

• Computer knowledgeable; including Microsoft Word & Excel (including POS software). Must have willingness to learn other programs as needed.
• Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds.
• Ability to handle and defuse challenging situations with tact. Excellent communication and conflict resolution skills.
• Commitment to safe working environment.
• Ability to provide leadership and supervision to staff and volunteers while also having the ability to perform most tasks in the absence of staff or volunteers.
• Ability to lift 50 pounds.
• Minimum three years work experience, preferably one year in a management role.
• Prior experience Retail a plus.

Critical Performance Outcomes

• Ensuring that store is staffed appropriately with employees and volunteers for optimal customer service needs.
• Creating and implementing an ongoing public relations campaign to highlight the many features of the store; to create a place for the store in the community.
• Ensuring the accuracy of daily register reconciliation with volunteers.
• Maintaining an effective and well-trained base of volunteers.
• Fulfillment of responsibilities described above.
• Must work a flexible schedule including weekends.

*We are proud to offer a competitive benefits package, including:

• Health, Dental and Vision Insurance
• Short & Long term disability and life insurance
• Flexible Spending Account
• 403b retirement plan with matching after one year
• 12 paid holidays vacation days
• Store Discount

Veterans, minorities and woman are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, marital status, veteran status, or the presence of any sensory, mental, or physical disability, genetic information, or the use of a trained guide dog or service animal by a disabled person. A background check will be conducted before hire.