As a leader in the RFID market, Tageos design produces and offers a wide variety of innovative products that meet the needs of our customers, mainly in the retail, pharmaceutical and logistics industries.

Our cutting-edge technology allows our customers to better authenticate and trace their products and activities in an ever-changing environment.

With our know-how and the quality of our products, Tageos is developing in France and internationally.

WHY TAGEOS?

• World leader in the design and manufacture of RFID tags
• B2B sales mainly made internationally
• A multicultural environment with a team present all over the world as close as possible to our customers
• A sales force present in EMEA, America and APAC, and local Customer Service teams
• An opportunity for professional development within a fast-growing company

Missions & Responsibilities

A key player in Tageos' Sales department, the Americas Customer Service Manager will play a key role in the management, organization and performance of the Customer Service team for the Americas region.

Main responsibilities are as follows:

• Coordinate and manage the team's activities: creating and improvement of existing processes, management of improvements, organization of the activity and priorities
• Guarantee the proper application of processes and ensure the compliance of the actions carried out with regard to customer/business requirements
• Ensure good customer satisfaction: respect of commitments, deadlines, communication (overseeing orders from beginning to end)
• Provides overview for shipping process, including customs
• Participate in meetings with production to manage order status and priorities
• Manage month end reporting
• Responsible for retrieving and approving necessary documentation from our corporate headquarters
• Develop the team in the acquisition of new skills, new processes and provide support during the resolution of complex problems
• Participate in the continuous improvement of internal and interdepartmental tools, processes
• Define and monitor key objectives and operational indicators to drive the team's activity and performance

Training & Skills

· Bachelor’s degree in Business or related field OR 5 years’ relative work experience

· 5 years’ managing customer service teams in a manufacturing environment

· Excellent time management and prioritization skills

· Excellent understanding of business planning and production processes

· Committed, independent, multi-tasker, flexible in a fast-growing company

· Experience with MS Office (Outlook, Word, Excel, PowerPoint) and ERP skills

· Excellent written and spoken English

· Team spirit and adaptability

· Structured

Setting & Schedule

· On-site in Fletcher, NC

· Scheduled working hours with on-call availability

· Available for occasional international travel (training, events, customer visits, etc.)

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service management in a manufacturing facility: 5 years (Required)

Ability to Commute:

• Fletcher, NC 28732 (Required)

Ability to Relocate:

• Fletcher, NC 28732: Relocate before starting work (Required)

Work Location: In person