3 Access Center Representative III Jobs in Truckee, CA
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Access Center Representative III
$40k-50k (estimate)
Full Time | Ambulatory Healthcare Services
2 Months Ago
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Tahoe Forest Health System is Hiring an Access Center Representative III Near Truckee, CA
Bargaining Unit: EA
Rate of Pay: $28.46/hour DOE
SummaryPerforms tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service. Access Center tasks include:
Minimum Education/ExperienceNo educational requirement and 1-2 years relevant experience
Required Licenses/CertificationsNational Association of Healthcare Access (NAHAM): Certified Healthcare Access Associate (CHAA) - Upon hire
Other Experience/Qualifications
Rate of Pay: $28.46/hour DOE
SummaryPerforms tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service. Access Center tasks include:
- Scheduling
- Pre-registration
- E-verifying
- Determining and collecting the patient’s out-of-pocket expenses (co-pays, deductibles, etc)
- Signing patients up for self-service options
- Authorizations
- Schedules appointments for complex service lines such as Diagnostic Imaging, Physical Therapy, Physician offices and Surgical Services.
- Communicates regularly with patients, families, care-givers, providers, clinical and non-clinical staff as necessary for the completion of scheduling and pre-visit readiness.
- Follows up with patients, clinical and non-clinical staff regarding requests for additional information (accurate orders, prior imaging, History and Physicals (H&P’s), reports, etc.) or previsit tests, labs, pathology, etc.
- Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing healthcare.
- Determines timely resolutions for complaints based on guidelines, resolving issues in the moment when able.
- Acts as liaison to patient and communicates resolution and/or next steps to patient directly.
- Works to de-escalate situations involving patient complaints while maintaining a professional attitude.
- Provides training for team members and communicates clear instructions and expectations for process outcomes.
- Listens to team member’s feedback.
- Monitors department production for quality and to assure processes are progressing to assure accurate and timely outcomes for patient needs.
- Maintains scheduling reports and updates management of weekly progress.
- Distributes reports and registration audits to appropriate personnel.
- Confirms medical necessity of ordered procedure(s).
- Prioritizes tasks and follows work through to completion.
- Serves as a point of escalation for scheduling questions for radiology, surgery, etc.
- Serves as backup for scheduling patient appointments or procedures.
- Serves as backup for authorizing patient appointments or procedures.
- Works collaboratively with Health Information Management (HIM) on subpoenas and report requests.
- Articulates information in a manner that patients, guarantors, and family members understand.
- Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high-quality contact experience for the patient with every interaction.
- Navigates multiple computer applications and interprets financial and insurance information.
- Performs to department productivity and accuracy expectations.
- Maintains and updates knowledge regarding all types of insurance and healthcare coverage, utilizing reference materials provided.
- Demonstrates System Values in performance and behavior.
- Complies with System policies and procedures.
- Become credentialed in Cadence within 6 months of hire
- Train Cadence classes for the health system.
- Other duties as may be assigned.
Minimum Education/ExperienceNo educational requirement and 1-2 years relevant experience
Required Licenses/CertificationsNational Association of Healthcare Access (NAHAM): Certified Healthcare Access Associate (CHAA) - Upon hire
Other Experience/Qualifications
- Experience in patient registration, scheduling, and/or hospital patient accounting office preferred.
- Strong customer service and complaint resolution experience preferred.
- Medical terminology and insurance billing knowledge preferred.
- Communicates expectations, assignments and responsibilities clearly and professionally.
- Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation.
- Excellent customer service skills.
- Self-motivated and goal oriented with the ability to multi-task.
- Team oriented.
- Positive, open-minded, and focused on continuous improvement.
- Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
- Analytical and problem-solving skills.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$40k-50k (estimate)
POST DATE
07/31/2024
EXPIRATION DATE
08/22/2024
WEBSITE
tfhd.com
HEADQUARTERS
TRUCKEE, CA
SIZE
500 - 1,000
FOUNDED
1952
TYPE
Private
CEO
JULIE CONYERS
REVENUE
$200M - $500M
INDUSTRY
Ambulatory Healthcare Services
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About Tahoe Forest Health System
TTMG is a provider for primary care, health screening, orthopedic treatment services for patients.
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