9 Customer Service Representative (Level III) Jobs in Pennington, NJ
Tailored Management is Hiring a Customer Service Representative (Level III) Near Pennington, NJ
Location: Pennington, NJ
Payrate: $21/hr
Contract Length: 12 Months
**Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need
**Access to Health Benefits
Shift Options:Candidates who are considered for the position must be available to work shifts within the following timeframes:
Monday - Friday: 10:00 AM - 6:30 PM
Monday - Friday: 10:30 AM - 7:00 PM
Monday - Friday: 11:00 AM - 7:30 PM
Monday - Friday: 11:30 AM - 8:00 PM
Monday - Friday: 12:30 PM - 9:00 PM
*All times are in Easter Standard Time
Overview:Join our team as a Customer Service Representative supporting participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. You'll be providing participants with clear information on their accounts, guiding them through transactions, and ensuring error-free processing of financial transactions.
Key Responsibilities:
- Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call.
- Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
- Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risks.
- Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services, and research and resolve issues with client accounts.
- Display passion, commitment, and deliver an experience that improves our customers’ financial lives.
- Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
- Computer literacy and proficiency in using Microsoft Outlook, Word, and PowerPoint.
- Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constantly changing call center environment.
- Strong communication skills, great grammar, and the ability to communicate effectively with management, peers, and clients.
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
- Positive attitude that embraces coaching as an opportunity to improve in the current role.
- Ability to handle confidential matters and sensitive information responsibly.
- Comprehensive training consisting of classroom-style sessions with a skilled trainer.
- On-the-job training (OJT) with a mentor who is a subject matter expert.
- Training duration ranges between 5-9 weeks.
Job Summary
Contractor
Business Services
$47k-59k (estimate)
06/05/2024
11/30/2024
tailoredmanagement.com
VALRICO, FL
50 - 100
1968
Private
YOLANDA BRAMWELL
$10M - $50M
Business Services
Related Companies
The job skills required for Customer Service Representative (Level III) include Customer Service, Call Center, Commitment, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Level III). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Level III). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Level III) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Level III), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Level III). You can explore the career advancement for a Customer Service Representative (Level III) below and select your interested title to get hiring information.
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