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Title : Wholesale Customer Service Representative
Location : Remote to Port Washington, NY
Compensation : English Speaking - $17.50 / hr French Speaking - $20.00 / hr Weekly Pay Optional Benefits
Schedule : Monday - Friday 8am to 5pm EST
Contract Length : 7 / 1 / 2024 to 11 / 30 / 2024 Extension Conversion Opportunities Available
Must Complete an internet speed test : www.speedtest.net
We are mainly focused on bringing in candidates who have dealt with high call volume / foot traffic with good computer navigation skills.
As mentioned before, French speaking is the highest priority. We need both French and English-speaking candidates with call volume backgrounds.
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of our client's products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds client's Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
High school diploma
1 year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of 's optical products and a strong command of the industry language
Bilingual French
COMPUTER PICK UP DETAILS :
If selected, candidates will have two pick-up trips for equipment at Port Washington office. The first trip is done before the training starts where they receive temporary equipment.
After a week of training, they will swap out the temporary equipment for permanent equipment.
During the pick-up of their permanent, they will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment.
They will then leave in the early afternoon to go home and set up their equipment for the following day of training.
Last updated : 2024-06-19
Full Time
Business Services
$38k-48k (estimate)
01/20/2023
06/23/2024
tailoredmanagement.com
VALRICO, FL
50 - 100
1968
Private
YOLANDA BRAMWELL
$10M - $50M
Business Services
The job skills required for Customer service representative include Customer Service, Call Center, Products and Services, Planning, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.