Sambazon, in the Cincinnati/Northern Kentucky International Airport , is looking for an experienced Manager to run our new operation! Do you have GM experience and are looking for a new experience? Enjoy meeting new people from around the world? Come join our Tailwind Team, a national company stretching coast to coast across America. To excel as the Sambazon Bowl Shop Manager you will need to coordinate, supervise and direct all staffing, food and customer service execution, while maintaining a profitable F&B department and high-quality products and service levels.

Tailwind encourages Veterans and Military family members to apply!

POSITION SCOPE:

• Upholding high operations standards
• Achieving store financial targets
• Being a team builder and trusted leader: Managing and directing the work of store associates
• Recruiting and hiring store associates
• Training, coaching, developing, and disciplining store associates
• Providing for the safety and security of guests and associates
• Building an emotional connection with guests through acai
• Responding to guest and associate complaints and consulting with other company resources as necessary
• Ensuring exceptional guest experience
• Promoting brand awareness
• Ensuring the store complies with all relevant local, state, and federal regulations

KEY RESPONSIBILITIES:

• MANAGEMENT: Manage the day-to-day store operations and activities of store associates. Plans daily work activities and allocates work assignments among associates based on business needs. Analyzes store scheduling needs, and schedules consistent with staffing needs. Ensuring the store complies with all local, state, and federal regulations

• RECRUITMENT: Recruit store associates to ensure the store is well staffed. Manages staffing levels by retaining quality performers and developing a pipeline of internal and external talent, including potential successors to own position

• PEOPLE DEVELOPMENT: Develop store associates and promote teamwork. Assesses internal talent and creates performance plans for store associates. Identifies and develops high-potential associates for higher levels within the store, district, or company

• TRAINING: Trains store associates on company policies and procedures and on Operations standards. Ensure store associates receive skill set training and development opportunities

• GUEST EXPERIENCE: Develops excellent guest experience at the store. Continuously strive to enhance the guest experience in terms of food quality, guest experience, and ambiance. Maintains a clean, safe, and sanitary store environment in compliance with operations standards. Handle guest complaints. Bring food-safe issues to the attention of Operations Leaders

• FINANCIAL: Handle cash and make bank deposits. Achieve store sales and profit goals and manage store overhead, cash, and other assets. Balance financial results with associate and guest experience, food quality, and safety

• BRAND AWARENESS: Executes marketing promotions, limited time offers, and local store marketing initiatives. Ensures effective implementation of new products according to company standards. Build brand awareness in the community

• PLANNING: Identifies opportunities to improve store performance and implement action plans

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Labor Law
• Knowledge of trends affecting the food service industry and competitive market
• Complete understanding of financial measures and performance
• Strong leadership, financial analysis, and time management skills
• Strong people management, team building, communication, listening, training, and assessment skill
• Ability to perform FOH and BOH responsibility
• Ability to train staff on all activities and teach food and work safety to store associates
• Ability to take inventory correctly
• Ability to influence others and facilitate processes
• Ability to embrace changes and pursue growth

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• At least three years of supervisory/lead experience in a restaurant or food service environment.
• A college degree in business or hospitality management is preferred but not required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have a general knowledge of computer systems.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Commute:

• Hebron, KY 41048 (Required)

Ability to Relocate:

• Hebron, KY 41048: Relocate before starting work (Required)

Work Location: In person