Position Summary:

Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients’ health and human services needs.

Position Description:

• Working with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress
• Handle case assignments, draft service plans, review case progress and determine case closure with growing independence
• Deliver on-going services to clients which may include: crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting, housing assistance, and referral and linkage to community resources as needed
• Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)
• Develop and/or implement individualized client service plans and ensure compliance with applicable standards and agency policies
• Document all clinical activities to meet specific program, funder and credentialing entity criteria timely and with accuracy
• Participate in treatment team and assist in making recommendations for client status changes
• May lead educational groups and/or facilitate group curriculum
• May require transportation of clients in vehicle
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned

Required Knowledge, Skills and Abilities:

• Ability to learn case management principles, healthcare management and reimbursement requirements
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Ability to relate to and interact with a wide variety of people
• Advanced level problem solving skills and ability to multi-task while prioritizing
• Ability to utilize technology including electronic service documentation system
• Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams. and Power Point

Job Requirements:

• Bachelor’s Degree in Behavioral Science or related field, or equivalent work experience as allowed/required by regulatory bodies
• CDCA preferred

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.