Position: Customer Service

Salary: Starting at $20 per hour

Hours: Full-time, M-F 8am - 5pm

Manufacturing firm is seeking highly motivated Account Manager / Customer Support team members that can manage and work directly in a fast paced and high-volume environment. Ideal candidates work well independently, have strong attention to detail, enjoy manufacturing, and are good at math and problem solving.

Responsibilities:

• Deal directly with customers either by telephone, electronically, or face to face
• Perform Data entry based on customer provided specifications
• Download files and data from various web sources and portals
• Respond promptly to customer inquiries and handle and resolve customer issues
• Obtain and evaluate all relevant information to handle jobs
• Perform customer verifications
• Process orders, forms, applications, requests, billing
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Manage administration of jobs from start to finish
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Create and maintain reports
• Ability to Estimate and plan orders, and develop pricing
• Examine quote specifications for accuracy
• Analyze specifications and samples provided
• Plan production processes (consult department supervisors when necessary)
• Perform entry based on customer provided specifications into estimating system
• Calculate unit costs using pricing schedules
• Utilize advance Excel spreadsheets to compile unit pricing
• Format and compile estimate based on labor and materials calculations
• Compare estimates to specifications against submitted orders
• Process forms and billing
• Keep accurate records of estimating
• Revise estimates as needed due to specification changes and submit a revised proposal
• Communicate and coordinate with internal departments
• Format and create a detailed proposal for customers 

Skill Requirements:

• Interpersonal skills
• Communication skills - verbal and written, listening skills
• Prior printing and print estimating skills
• Strong computer skills; Excel
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection skills
• Customer service orientation
• Adaptability and initiative
• Ability to maintain confidentiality
• High stress tolerance and ability to work overtime and weekend as needed

 Ideal Candidates must be Detail Oriented, capable of working independently, and are Goal Oriented. Preferred a candidate with background experience in book printing or bindery, but not required. 

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