Job Summary:

We are seeking a Customer Care Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction.

Duties:

- Respond to customer inquiries via phone, email, and chat
- Provide information about products and services
- Assist customers with order placement and tracking
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Conduct outbound calls to follow up with customers
- Analyze customer feedback to improve service quality

Requirements:

- Strong communication skills in English;
- Proven experience in customer service or sales
- Ability to effectively communicate and empathize with customers
- Proficiency in using CRM software and Microsoft Office applications
- Excellent problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer care and possess the required skills, we encourage you to apply for this exciting opportunity as a Customer Care Specialist.

Job Type: Contract

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Gulfport, MS (Preferred)

Ability to Relocate:

• Gulfport, MS: Relocate before starting work (Required)

Work Location: In person