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Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling and process mapping. Capable of writing clear and well-structured business requirements. Experience with UAT testing & reading/writing test scripts. Experience with Jira software is preferred. Ability to contribute to the development of detailed process maps to facilitate requirements gathering, gap analysis, and training materials. Ability to resolve minor conflicts/issues using different tactics prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills. Must have a strong command of the English language, written and oral. Strong facilitation and presentation skills.
Major Job Duties and Responsibilities: Identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. Is involved in all aspects of projects, including documentation of project needs; testing, training colleagues and customers as needed, analysis/research of needs and possible solutions; identifying technology and business solutions; gathering, documenting and updating business requirements; documenting meeting minutes and keeping team members accountable for deliverables; scheduling meetings, reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan; recommending preferred solutions; and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Experience Owner/Product Owner in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.
1378813KJM_1717618078
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