Temp only 20 weeks Monday to Friday 8am - 5 pm

Location: San Ysidro, CA 92173 (onsite with possibility of hybrid) must live in San Diego Metropolitan Area

Training will be onsite for the first few weeks. Will be making outbound calls, constantly on the phone doing outreach, handling excel spreadsheets, scheduling appointments – repetitive in nature Must have EPIC experience Must be Bilingual (English/Spanish) Health related call center experience is a plus Must have minimum 2 year's experience

Job Description
Quality Coordinator

Position Summary:
Under the supervision of the Quality Manager, assist in all activities related to the San Ysidro Health quality management program, which includes:assisting with organizational adherence to federal, state, and other regulatory requirements; monitoring and maintaining compliance with NCQA PCMH recognition standards; TJC ambulatory accreditations standards; and facilitating a state of continuous clinic audit readiness.

Essential Functions of the Job:

• Track key performance indicators related to regulatory clinic compliance audits, surveys, and studies by health plans, federal, and state agencies.
• Track and support as directed by the Quality Manager continuous audit readiness activities.
• Support care team training activities to improve clinical quality performance and adherence to regulatory health plan and other program participation requirements.
• Coordinate peer review activities by maintaining an annual calendar, preparing records for review, and collecting data for review.
• Provider administrative support for quality improvement studies addressing areas of opportunities. Maintain and update departmental project work plans as needed.
• Participate in departmental PCMH and CQI meeting for alignment and tracking of active projects.
• Facilitate project milestones by coordinating follow-up activities internally and cross departmentally.
• Provides support in capturing and updating policies, procedures, practice guidelines, and clinic protocols that impact clinical quality.
• Keep abreast of PCMH and TJC program requirements and updates
• Assist gathering data for quality related reports for regulatory submission and as requested by the board, Executive, and Department leadership.
• Adheres to SY Health and department's attendance and punctuality policies and practices.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Perform other duties as assigned.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participate in committees as directed.

JOB REQUIREMENTS:
Education Required (Minimum level of education): High School Diploma
Training/Certification: Valid California driver's license with appropriate insurance.
Experience Required (Minimum level of experience): Two years' experience in
healthcare or a closely related field; familiarity with the PCMH model of care, the
continuum of care, transitions of care, and quality improvement processes. Experience
in chart review and medical record documentation.
Verbal and Written Skills Required to Perform the Job: Excellent oral and written
communication skills required.
Technical Knowledge and Skills Required to Perform the Job: Proficient in
Microsoft Excel, Power Point and Word and attention to detail.
Equipment Used: Networked personal desktop, document center, and telephone.
Working Conditions and Physical Requirements: Prolonged periods of sitting and
standing, driving within the country to travel between clinic locations and to occasional
community partner meetings. May be required to work evenings and/or weekend.

Job Types: Full-time, Temporary

Pay: $20.00 - $32.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Epic: 1 year (Required)
• Healthcare call center: 2 years (Preferred)
• chart review and medical record documentation: 1 year (Preferred)
• Patient Centered Medical Home/PCMH Model: 1 year (Required)
• Recent Healthcare Industry: 2 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person