Job Description :

The Triage & Enrollment Coordinator is a member of the Medicare Sales Team and responsible for successfully triaging calls enrolling prospects and members over the phone into new plans.

The Triage & Enrollment Coordinator is an extended team member of the sales team and works on a regular basis with assigned sales teams and possibly producers.

This position reports into the sales organization. Main responsibilities include sales support for telephonic enrollments in a call center environment entering accurate and timely date into systems.

The Triage & Enrollment Coordinator is principally in the office and will require to work during our extended hours of operation including weekends.

Skills :

• Answers and responds to incoming calls from prospective members
• Identifies potential sales calls and filters out other non-sales calls to their corresponding areas
• Makes outbound calls to soft quality sales leads or follow up on missing information
• Coordinates admin requests from the team
• Responsible for entering accurate and timely data into the respective systems
• Provides administrative support as required
• Completes telephonic applications following an approved script
• Coordinates with other departments to ensure timely and appropriate responses
• Capable of effectively navigating through multiple applications / system to efficiently locate and complete processing tasks

Last updated : 2024-07-24