Are you an experienced Support Engineer - MS Dynamics with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Support Engineer - MS Dynamics to work in Redmond, WA.

Position Summary: The client is seeking Technical Support engineers to join our client's Support organization. The ideal candidate will have hands-on experience supporting Dynamics 365 or similar ERP/CRM platforms,s like Oracle, Workday, Salesforce, etc.

Primary Responsibilities/Accountabilities:

Response and Resolution

• You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
• Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements

Qualifications:

• 5 years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3 years of technical support, technical consulting experience, or information technology experience.
• Microsoft Dynamics ERP Experience or a developer-focused background would be beneficial but not essential.
• Experience with other ERP/Platforms acceptable.
• In-depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).