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POSITION TITLE: Application Support Specialist I
OFFICE LOCATION: Remote
CORE TIME ZONE: MST
FULL-TIME WORKING REMOTELY (from home): Yes
REMOTE WORK COMMENTS: Contractor will be working remotely but is expected to work (MST)
POSITION SUMMARY:
The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of Republic s software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.
PROJECT INFORMATION:
This position will be part of the Salesforce steady-state support team.
PRINCIPAL RESPONSIBILITIES:
Diagnoses and resolves software application issues of end users promptly and professionally.
Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
May perform IT-related activities for projects to support company priorities.
Identifies and recommends system modifications to reduce user issues.
Fully documents each issue and resolution using the incident tracking system.
Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
May document and provide input on processes and procedures for training IT team and end users.
Performs other job-related duties as assigned or apparent.
MINIMUM QUALIFICATIONS:
High School diploma or GED
#INDIT
Full Time
Business Services
$53k-68k (estimate)
06/27/2024
08/26/2024
talentbridge.com
WEST DES MOINES, IA
1,000 - 3,000
2002
Private
MEREDITH CARLE
$50M - $200M
Business Services
The job skills required for Application Support Specialist include Initiative, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Specialist positions, which can be used as a reference in future career path planning. As an Application Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Specialist. You can explore the career advancement for an Application Support Specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
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They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
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They also provide assistance to the customers or clients regarding the use of various software applications.
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Application support analysts can provide support through email, phone calls or live chat.
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Technical support relates to the maintenance of the app, software and other organization's technological systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
03/22/2022: Lexington, KY
Previous experience as an application support specialists or a similar role.
02/28/2022: Alexandria, LA
Provide technical support to teams within the organization, and to external clients when required.
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Up-to-date knowledge of scripting, coding and application software.
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A technical support specialist should be able to work calmly when under pressure.
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