Job Title : Customer Service Rep

Location : Schertz, TX

Pay rate : $ / hr on W

Position Type : Onsite - to months of contract with possible extension

SHIFT DETAILS :

Rotating shifts : Monday Saturday with a scheduled day off.

The shifts are : am- : pm; : am - : pm; and : am - : pm.

Job Description : -

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like :

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• Strong customer service skills and the ability to satisfactorily resolve issues
2 hours ago