19 Help Desk Specialist Jobs in Charlotte, NC
TalentBridge is Hiring a Help Desk Specialist Near Charlotte, NC
Job Description:
We are seeking a highly skilled Support Desk Specialist III to join our team. The ideal candidate will be responsible for troubleshooting and resolving hardware, software, and voice/data communication systems issues. They will also be adept at escalating calls when appropriate, writing concise and informative service tickets, and following up on all tickets in a timely manner to ensure issues are pursued through to resolution.
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
- Escalate calls to appropriate personnel or departments when necessary.
- Write clear and informative service tickets.
- Follow up on all service tickets to ensure timely resolution.
- Provide detailed and accurate technical support reports and documentation.
- Maintain broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
Requirements:
- 0-3 years of experience in technical support or a related field.
- Experience using ticketing systems.
- Strong ability to troubleshoot and resolve complex hardware and software issues.
- Proficient in writing technical support reports and documentation.
- Broad knowledge of popular operating systems (Windows, macOS, Linux), application software, and computer hardware.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and priorities effectively.
- Strong customer service skills and a detail-oriented approach.
Job Summary
Full Time
Business Services
$58k-73k (estimate)
06/12/2024
07/03/2024
talentbridge.com
WEST DES MOINES, IA
1,000 - 3,000
2002
Private
MEREDITH CARLE
$50M - $200M
Business Services
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The job skills required for Help Desk Specialist include Customer Service, Technical Support, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
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Thankfully, old desks can be rehabilitated and refinished with a little effort.
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Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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Step 3: View the best colleges and universities for Help Desk Specialist.
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