17 Help Desk Specialist Jobs in Charlotte, NC
TalentBridge is Hiring a Help Desk Specialist Near Charlotte, NC
Job Description:
We are seeking a highly skilled Support Desk Specialist III to join our team. The ideal candidate will be responsible for troubleshooting and resolving hardware, software, and voice/data communication systems issues. They will also be adept at escalating calls when appropriate, writing concise and informative service tickets, and following up on all tickets in a timely manner to ensure issues are pursued through to resolution.
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
- Escalate calls to appropriate personnel or departments when necessary.
- Write clear and informative service tickets.
- Follow up on all service tickets to ensure timely resolution.
- Provide detailed and accurate technical support reports and documentation.
- Maintain broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers, and networks.
Requirements:
- 0-3 years of experience in technical support or a related field.
- Experience using ticketing systems.
- Strong ability to troubleshoot and resolve complex hardware and software issues.
- Proficient in writing technical support reports and documentation.
- Broad knowledge of popular operating systems (Windows, macOS, Linux), application software, and computer hardware.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and priorities effectively.
- Strong customer service skills and a detail-oriented approach.
Job Summary
Full Time
$62k-77k (estimate)
06/28/2024
07/15/2024
talentbridge.com
WEST DES MOINES, IA
1,000 - 3,000
2002
Private
MEREDITH CARLE
$50M - $200M
Business Services
Related Companies
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
